14 Degrees provides U.S. companies with dedicated nearshore customer service teams, combining highly trained talent in Guatemala with a U.S. based business relationship. You get the talent and cost advantages of nearshore delivery, backed by direct leadership, clear accountability, and a seamless contracting experience.
We are known for anticipating our clients’ needs. Discover the impact of our talented nearshore team which combines human talent and AI-powered automation helping reduce operating costs, improve customer experience, and drive sales and service performance.
Talk to Ana now! Our virtual assistant is always here to answer your questions.
Engaged agents that provide superior customer experiences.
Our unique model allows efficient operation in the face of fluctuating daily, weekly or seasonal demand. We quickly adapt our strategies to meet client’s needs. Thanks to our experience and systems, new client onboarding is completed in just a few weeks.
Our agents are naturally service-oriented, and we foster employee loyalty, making them experts at serving your customers.
Our management team offers strategic solutions and is committed to generating initiatives that exceed expectations, with the common purpose of growing your business.
Our defining trait is delivering highly personalized service.
We offer dedicated teams from management to operations and tailor systems, QA, reporting, etc to your specific needs.
Your business won’t be just another client to a giant; we will be strategic partners, fully committed to your growth and to delivering exceptional service to your customers.
The average time to start operations with a client is a few weeks. We simplify the processes so that you can delegate the tasks you entrust to us as quickly as possible.
Variety of solutions
We offer a wide range of services and solutions, including customer service, technical support, debt collection and automation projects. Collaboration tailored to your short- or long-term needs.
Accompaniment
Strategic solutions, insight generation, real-time reporting, AI tools and quality assurance are some of the ways we walk alongside our clients towards success.
Unique flexibility model
Our boutique service offers a personalized and dedicated service model, enabling seamless adaptation to unpredictable fluctuations in demand volume, adapting to short term projects or starting small.
Cutting-edge technology
We incorporate artificial intelligence tools, bots and virtual agents to optimize your processes and improve efficiency of your operations, while preserving human touch.
Low attrition rates
Thanks to our location and our solid leadership development strategies, we have below industry average attrition rates. This translates into loyal agents that deeply understand your customers’ needs.
Social responsibility
We contribute to the development of entire communities in second tier cities, becoming strategic allies for clients committed to social responsibility.
Here are some case studies that demonstrate a commitment that delivers results beyond expectations.
Through our strategic approach, we identified growth opportunities to boost our US client’s sales.
We demonstrate our ability to adapt to our client’s highly variable weekend demand.
We provide personalized support for a client with specific temporary analysis needs.
This is what we hear when we ask our existing clients.
“They go the extra mile to ensure that each client receives the attention they deserve.”
“They are an extraordinary partner.”
“They respond quickly and look for ways to improve our business.”
Si desea más información de nuestros servicios y de los beneficios que puede obtener para el crecimiento de su empresa, no dude en contactarnos.
